Privacy and Security Agreement

All services provided in our store and at moodfit.com.tr belong to our company, MOOD FİT DOĞAL ÜRÜNLER TİCARET LİMİTED ŞİRKETİ and are operated by us.

Our company may collect personal data for various purposes. Below is a description of how and in what way the collected personal data is gathered, and how and in what way this data is protected.

Through the filling of various forms and surveys during membership or on our Store, a set of personal information about the members themselves (such as name-surname, company information, telephone, address, or email addresses) is collected by our Store due to the natural course of business.

Our company may periodically send campaign information, information about new products, and promotional offers to its customers and members. Our members have every opportunity to choose whether or not to receive such information during registration, and this choice can be changed from the account information section after logging in, or can be reported via the link in the information message received.

During the approval process carried out through our store or via email, the personal information that is electronically communicated to our store by our members will not be disclosed to third parties outside the purposes and scope determined by the "User Agreement" with our Members.

In order to identify system-related problems and resolve any problems or disputes that may arise related to the service provided, our company records and uses the IP address of its members. IP addresses can also be used to generally identify users and gather comprehensive demographic information.

Our company may use the requested information for direct marketing by itself or with the parties it cooperates with, even outside of the purposes and scope determined by the Membership Agreement. Personal information may also be used to contact the user when necessary. The information requested by our company or provided by the user or information related to transactions carried out through our Store; can be used by our company and the parties it cooperates with, even outside the purposes and scope determined by the Membership Agreement, without revealing the identity of our members, to perform various statistical evaluations, create a database, and conduct market research.

Our company strictly declares to keep confidential information private and confidential, considering it a duty of confidentiality, and adopts all necessary measures and exercises due diligence to ensure and maintain confidentiality, and prevent any or all parts of confidential information from entering the public domain, unauthorized use, or disclosure to any third party.
 
CREDIT CARD SECURITY
 
Our company prioritizes the security of credit card holders who shop from our shopping sites. Your credit card information is never stored in our system.
 
When you enter the transaction process, there are two things you should pay attention to to understand that you are on a secure site. One of these is a key or lock symbol at the bottom of your browser. This indicates that it is a secure internet page and all your information is encrypted and protected. This information is used only in the process of the sales transaction and according to your instructions. Information related to the credit card used during shopping is encrypted with 256-bit SSL (Secure Sockets Layer) protocol and sent to the relevant bank for questioning independently of our shopping sites. If the card’s availability is approved, the shopping continues. Since no information regarding the card can be viewed or recorded by us, it is prevented from being captured by third parties under any circumstances.
Online orders paid with a credit card are inspected by our company for the reliability of the payment/invoice/delivery address information against Credit Card Fraud. Therefore, the financial and address/phone information of customers who place an order for the first time from our shopping sites must be confirmed in order for their order to reach the supply and delivery stage. If necessary, contact is made with the credit card owner customer or the relevant bank to check this information.
Only you can access and change all the information you provide while becoming a member. If you secure your member login information safely, it is impossible for others to access and change information about you. For this purpose, the membership transactions are carried out in a 256-bit SSL security area. This system is an unbreakable international encryption standard.

Internet shopping sites that have an information line or customer service and where the open address and phone information are specified are more preferred today. In this way, you can get detailed information on all the issues that concern you and obtain more accurate information about the reliability of the company providing the online shopping service.
 
Note: We recommend paying attention to whether the company’s open address and phone number are included in internet shopping sites. If you are going to shop, note down all the phone/address information of the store from which you bought the product before making your purchase. If you are not sure, call the store before shopping. All information about our company and the location of the company is specified on all our online shopping sites belonging to our company.
 
MAIL ORDER CREDIT CARD INFORMATION SECURITY
 
Your identity and credit card information sent to us by mail-order method will be stored by our company in accordance with the confidentiality principle. This information is kept on hold for 60 days against possible objections against credit card withdrawals with the bank and then destroyed. There is no risk as you can naturally object to the bank and prevent the payment of any amount other than the approved mail-order form amount that you will send to us in return for the cost of the products you ordered.


THIRD-PARTY WEBSITES AND APPLICATIONS
Our store may link to other sites within the website. Our company assumes no responsibility for the privacy practices and contents of the sites accessed through these links. The privacy policy principles in this contract pertain only to the use of our Store and do not cover third-party websites.

EXCEPTIONAL CASES
In a limited number of exceptional cases, our company may disclose user information to third parties outside the provisions of this "Privacy Policy". These cases are limited in number and are as follows;
1. To comply with the legal obligations from laws, decree laws, regulations, etc., issued by and in force of the legal authority;
2. To fulfill the requirements of and to put into practice the Membership Agreement and other agreements made with our store’s users;
3. To carry out a request for information about users from the competent administrative and judicial authority while a research or investigation is carried out in accordance with the procedure;
4. Situations where information disclosure is necessary to protect the rights or safety of the users.

EMAIL SECURITY
Never write your credit card number or passwords in the emails you will send to our Store’s Customer Service regarding any of your orders. Information in the emails can be seen by third parties. Our company does not guarantee the security of information transmitted from your emails in any conditions.

BROWSER COOKIES
Our company can obtain information about users who visit our store and the usage of the website by them using a technical communication file (Cookie). The technical communication files mentioned are small text files that a website sends to the user’s browser to be stored in the main memory. The technical communication file facilitates Internet usage by storing status and preference about the site.

The technical communication file helps in obtaining statistical information about how many people visited the site, for what purpose, how many times a person visited the site, and how long they stayed on the site, and generates dynamically advertisements and contents from specially designed user pages for users. The technical communication file is not designed to retrieve data or any other personal information from the main memory or your email. Many browsers are initially designed to accept the technical communication file, but users can change their browser settings to ensure that the technical communication files are not received or to be warned when the technical communication file is sent.

Our company may change the provisions of this "Privacy Policy" at any time by publishing it on the site or sending emails to users or publishing it on the site. The Privacy Policy provisions become effective on the date they are published.

For any questions and suggestions about our privacy policy, you can send an email to[email protected]. You can reach our company through the contact information below.

Title MOOD FİT DOĞAL ÜRÜNLER TİCARET LİMİTED ŞİRKETİ
Address GÖZTEPE MAH. BESTEKAR ZİYA SK. RIZA BEY APT NO: 2 İÇ KAPI NO: 8 KADIKÖY/ İSTANBUL
Phone 0533 398 02 61
Email [email protected]